At ScottishOutfits.com, we strive to provide a smooth and reliable shipping experience. Below is an overview of our order processing, shipping, and returns policies.
Order Processing Time
- Orders are processed once customers complete their purchase through the website, email, or phone.
- Our team begins processing orders within 2 business days of placement.
- Please note: Orders are not processed on weekends or public holidays.
Order Shipping Time
- After processing, orders are shipped via premium delivery services such as DHL, FedEx, or UPS.
- Delivery to the United States typically takes 10 to 14 working days.
- Rush orders are dispatched within 2–4 working days and delivered to the U.S. within 8–10 working days.
- For worldwide orders, delivery times may vary slightly depending on the destination.
- Customized or premium tartan kilts may require 4–6 weeks for delivery due to production time.
Track Your Order
- Once your order is dispatched, you will receive an email with your tracking number.
- The tracking link becomes active within 24 hours of shipment.
- You can monitor the status of your order using the provided tracking number.
Return and Exchange Policy
- If your order arrives damaged or incorrect, we sincerely apologize for the inconvenience. You may exchange the item within 30 days at no extra shipping cost.
- Please note: If the damage occurs after delivery, ScottishOutfits.com cannot be held responsible for any related costs.
Shipping Methods
- We partner with DHL and FedEx Worldwide Express to ensure fast and reliable international shipping.
- Standard delivery times range from 3 to 7 working days, depending on your location.
- Please understand that unforeseen circumstances may cause slight delays. The estimated delivery times provided by DHL and FedEx are not guaranteed.
Contact Information
For any inquiries about your order, please contact us via email at support@scottishoutfits.com.
Our team is happy to assist you!